Last Updated: May 22, 2026

Below you will find answers to frequently asked questions regarding shipping, delivery, and order processing. If you require additional assistance, please contact us through the Contact Us page on our website.

1. SHIPPING OPTIONS & SHIPPING COSTS

At this time, GJones Club ships orders using Canada Post standard shipping services.

Shipping costs are automatically calculated at checkout based on the shipping destination and order details.

Estimated delivery times begin once your order has been shipped, not when the order is placed.

Orders are processed Monday through Friday between 9:00 AM and 5:00 PM PDT, excluding weekends and public holidays in British Columbia, Canada.

Standard processing time is typically 1–3 business days.

Pre-order and back-order items will ship on or around the estimated date listed on the product page. If your order contains pre-order items, shipment timing may vary depending on product availability.

1. ORDER PROCESSING & DELIVERY TIMES

Orders are generally shipped within 2–3 business days after payment verification and order processing are completed.

Estimated delivery times may vary depending on your location and shipping carrier conditions. Standard delivery timelines are typically:

• Canada: 3–10 business days
• Remote or rural regions: Additional transit time may apply

International shipping is currently unavailable unless otherwise stated.

Please note that processing time and shipping transit time are separate timeframes.

GJones Club is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Carrier delays
• Customs processing
• Service interruptions
• Labor disputes
• Natural disasters
• Transportation disruptions

Delivery dates are estimates only and are not guaranteed.

1. TRACKING INFORMATION

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Customers are responsible for monitoring the tracking status of their shipment after dispatch.

If you require additional assistance regarding tracking updates, please contact Canada Post directly using your tracking number.

1. SIGNATURE REQUIREMENTS

A signature may be required for orders exceeding $250 CAD or for certain high-value shipments at our discretion.

Orders that do not require a signature may be left at the shipping address by the carrier if deemed safe for delivery.

GJones Club is not responsible for lost, stolen, or missing packages after the carrier confirms delivery to the shipping address provided at checkout.

We strongly recommend shipping to a secure residential or business address where someone is available to receive the package.

1. SHIPPING RESTRICTIONS

At this time, orders may only be shipped within Canada unless otherwise specified.

We do not ship to:

• P.O. Boxes
• APO/FPO addresses
• Freight forwarders
• Hotels or temporary accommodations

Each order may only be shipped to one delivery address. Separate orders must be placed for multiple shipping destinations.

1. INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

GJones Club is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete shipping information submitted by the customer.

Once an order has been shipped, we are unable to redirect or reroute packages.

1. DELIVERED BUT NOT RECEIVED

If tracking information indicates that your package has been delivered but you have not received it, we recommend:

• Checking around your delivery location;
• Checking with household members or neighbors;
• Contacting Canada Post directly;
• Waiting 24 hours, as carriers may occasionally mark packages as delivered before final drop-off.

If you are still unable to locate your shipment, please contact us and we will make reasonable efforts to assist you.

GJones Club is not liable for packages confirmed as delivered by the shipping carrier.

1. ORDER MODIFICATIONS & CANCELLATIONS

If you need to modify or cancel your order, please contact us as soon as possible.

While we will do our best to accommodate requests, modifications or cancellations cannot be guaranteed once an order has entered processing or shipment stages.

1. DAMAGED PACKAGES

If your package arrives visibly damaged, please retain all packaging materials and contact us within 48 hours of delivery.

We may request photographs of the packaging and product condition in order to investigate and assist with a resolution.

Failure to notify us within a reasonable timeframe may affect our ability to assist with shipping-related claims.

1. REFUSED SHIPMENTS

If a shipment is refused or returned to sender without authorization from GJones Club, the customer will remain responsible for all original shipping charges, return shipping costs, customs fees (if applicable), and any related carrier charges.

1. FRAUD PREVENTION

For security purposes, GJones Club reserves the right to delay, cancel, or refuse any shipment suspected of fraudulent activity, unauthorized transactions, or resale abuse.

Additional verification may be required before certain orders are approved for shipment.

1. CONTACT INFORMATION

For shipping-related inquiries, please contact:

GJones Club
Email: info@gjonesclub.com
Website: www.gjonesclub.com