Shipping & Delivery
Below you will find a list of answers to frequently asked questions regarding shipping and delivery. If you require further information, please fill out the contact form on the ‘Contact Us’ page with your inquiry.
- What shipping options are available and what are the costs?
At this time, we are only offering standard shipping services via Canada Post. Shipping cost will be calculated automatically at the end of your shopping check out.
Delivery time is estimated from the time your order is shipped. Your order is shipped after it is processed with 1-2 business days. All orders are processed Monday through Friday from 9AM – 5PM PDT, excluding public national and provincial holidays. Deliveries are made Monday to Friday. GJones Club cannot be held responsible for any unexpected delivery delays beyond our control. We can only control processing time.
Pre-order and Back-order items will be shipped on the estimated date noted on the product description page and will ship through standard shipping once they become available.
- How soon are orders processed and shipped?
Orders are usually shipped from our warehouse within 2-3 business days (excluding national holidays. This means, if your order is placed over the weekend or on a national or provincial holiday in British Columbia, Canada, it will not start processing until the next business day.
Delivery time can take anywhere from 3-10 working days depending on the delivery address. Orders will be shipped from Canada Post depot. For international shipments, orders will be shipped by Canada Post and handed to the local post office in the destination country.
GJones Club cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
**Please note that processing time and delivery timeframe are different.
**Remote/distant regions may experience higher transit times.
- How can I track my order status?
Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. You will also receive an email confirmation once your order has been delivered. If you need any further assistance tracking your package, please contact Canada Post directly at 1 (866) 607-6301 and provide them with your tracking number.
- I am not going to be home when my package is expected to arrive. What should I do?
We require a signature upon delivery for all orders over $250.00. Orders that do not require a signature may be left at your shipping address if you are not home. We suggest that if you will not be home and are concerned about your order’s delivery, to use your work address as the shipping address to ensure you receive your package.
- Is a signature required upon delivery of my order?
We require a signature upon delivery for all orders over $250.00. Orders that do not require a signature may be left at your shipping address if you are not home. We suggest that if you will not be home and are concerned about your order’s delivery, to use your work address as the shipping address to ensure you receive your package.
- Are there delivery restrictions? Can I ship internationally?
Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location.
- My tracking information says ‘delivered’, but I have not received my order. What should I do?
Please check with your neighbor's to ensure your order was not mistakenly picked up. If you are still unable to locate your shipment, please reach out to us via our contact form and we will be happy to assist you.
- Can I change my order details at this time?
If you need to modify your order, please contact us as soon as possible and we will do our best to assist you. It is not a guarantee that we will be able to make any changes depending on how far the order is in processing.
- Can I redirect my order?
Please make sure your shipping address is correct as we can’t redirect orders once items have shipped.
- My package arrived damaged. What should I do?
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact GJones Club customer service so that we can get you sorted.
If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.